Returns Policy

We want return requests to be clear and manageable. Please contact Kinpova Garment LLC before sending merchandise back so we can review the order and provide return instructions when the item is eligible.

Return Eligibility

Unless otherwise stated for a product or commercial order, eligible return requests should be submitted within the return period shown on the applicable order or policy. Items should generally be unused, unworn, unwashed, and in their original condition with packaging, labels, and accessories where applicable.

Return Package Processing

After a returned package is delivered to our designated return location, we generally inspect and process it within approximately 1–3 business days. Returned packages received on weekends or U.S. public holidays will begin processing on the next business day.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or materially different from what you ordered, contact us promptly with your order number and clear photos where appropriate. We will review the issue and provide the available resolution based on the circumstances.

Non-Returnable or Special Orders

Customized, private-label, specially sourced, made-to-order, clearance, hygiene-sensitive, or bulk wholesale products may be non-returnable or may be subject to separate written return terms. Any special commercial terms agreed before purchase will take priority for that order.

Return Shipping

Return shipping responsibility depends on the reason for the return and any written terms provided for the order. Do not send a package to an address without contacting us first, as unauthorized returns may be delayed or refused.

Refunds

Approved refunds are handled in accordance with our Refund Policy and are generally sent back to the original payment method when possible.

Contact

To request a return, email weiqingbao1@gmail.com or call +1 (312) 284-9604 and include your order number.